In the event that you have ever had a hosting account before or you've dealt with any other kind of online service, you are probably aware from your own experience that for certain things it is better to speak with a live person on the telephone instead of exchange support tickets or email messages. In order to learn more about a particular service before you order it or if something small has to be made, for instance, it'll be far easier and faster to get it done real-time. When you can connect with representatives by phone, it's also very likely that you are working with an actual hosting provider, not a reseller. The level of support that you will get over the phone varies between different companies - from very general issues to dedicated tech support. Typically most of the providers will offer you pre-sales assistance and first level phone support, while more complicated tech issues are handled via electronic mail and tickets.
Phone Support in Hosting
Our hosting packages offer telephone support 14 hours per day even on public holidays, so if you don't have an account yet, you are able to call and learn more about our solutions or whether we will meet the system requirements for your sites. For your benefit, we have local telephone lines in the United States of America, the United Kingdom and Australia, so that you are able to call the telephone number which is nearer to you. If you're an existing customer, we can help you promptly with all the general and billing issues as well as with a number of tech matters in order to save you time and efforts - we acknowledge the fact that often it is more convenient to talk with a live person and get things done without delay. Of course, some issues cannot be managed on the phone, so if this is the case you'll be able to employ our ticketing system.
Phone Support in Semi-dedicated Servers
The support services forall semi-dedicated server plans that we supply include real-time phone support for 14 hours every day. If you're unsure which plan is suitable for your sites, you would like to learn more about the package's specs or you need any other kind of info about our solutions, you are able to call any of the local phone numbers that we have in the United States of America, Great Britain and Australia and our customer support agents will assist you. If you currently own an account, you are able to contact us about general and sales matters, although we are often able to assist with many technical issues as well. For entirely tech problems you will have to use our integrated ticketing system where the conversation between you and our tech support crew will be in one place, which is the best option in case your issue needs additional time to be taken care of or it needs to be escalated to our system administrators.