In case you’re a site owner, a problem may always show up and it doesn’t automatically need to be related to the web hosting service itself. For instance, something can go wrong when you bring a web app up to date or some important data might be modified or deleted mistakenly. Irrespective of what the essence of the problem might be, you will need to contact the help desk support team and request them to restore a backup or to help you troubleshoot the problem that you’re facing. How timely they will do that will predetermine the period of time that your websites will be down. For some sites such as social networking websites or online shops, an oft-repeated outage duration often means lost visitors and cash. For this reason, it’s important that you use the services of a web hosting company that provides not only a very good support service, but also a prompt one.
One-Hour Response Guarantee in Hosting
Our guaranteed max response time for any tech support ticket that you submit or any e-mail that you write is only sixty minutes, even in case you contact us on weekends and official holidays. Regardless of the essence of your enquiry or issue, we’ll lend a hand instantly and will supply you with the needed info to rectify any problem with your sites. The actual reply time typically does not exceed 15 to 20 minutes, which implies that you can forget about waiting around for hours and hours on end to get an issue resolved or what’s even worse than that – waiting around all day only to get an answer that more information is necessary while nothing’s sorted out. We’ll give you assistance in no time purely because we realize how valuable time can be in the dynamic digital age. The one-hour response guarantee is valid for any technical or billing question that you might have related to our hosting plans
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server
account from our company, you can take advantage of our super-fast support services. You will receive a response to any trouble ticket posted via the hosting Control Panel or e-mail sent to our technical and customer support team in no more than 60 minutes. The response time is guaranteed and it applies irrespective of the matter – technical or billing. It often takes substantially less time to explore and resolve a problem. We will give you more details if the solution involves something that needs to be done on your end. In case you contact us during national holidays or weekends, the response time will be exactly the same and due to the fact that our support team is available around the clock, you will receive immediate assistance for any technical, billing or general issue irrespective of what time of day or night it is.