A live chat is a real-time method of communication between a hosting company's support crew and its customers. It's an efficient method to receive some information about the hosting services or get some problem resolved because you're talking to a live representative. The advantages of using a live chat service instead of calling or opening a support ticket are the smaller possibility of mistakes any time you exchange info such as usernames or domain names, the quicker response time since the communication is live plus the fact that you do not have to stay on the chat all the time - you're able to do something else while the agent investigates the issue in question. Furthermore, you can join a live chat room from any kind of computer which is connected to the Internet, avoiding the phone costs that you will need to pay in case you are calling to a different country.
Live Chat Support in Hosting
As we acknowledge the fact that a great number of troubles are easily resolved if you speak to a live person, we provide a live chat service for all our prospective and active clients. Our chat is available every day and our support agents can assist you with a wide range of questions and troubles. If you are not our customer yet, you're able to find out more about our hosting packages and the hosting platform in general to be certain that your sites will run properly on our servers. In case you already have an account and you have some questions or you encounter any problems with some of our services, you'll be able to join us on our live chat and we will supply you with the required details or help you troubleshoot the problem. You'll have to open a trouble ticket for some problems which require more time or the assistance of a system administrator, still for a lot of standard troubles you'll get help on the spot.
Live Chat Support in Semi-dedicated Servers
The live chat support service that we supply is online every single day, even on holidays and weekends. It's the perfect way to learn more information about our semi-dedicated plans if you don't have an account yet or to get some issue resolved in case you are a customer and our support representatives will assist you quickly no matter what time of the day you join our chat. In case you wonder which package is more suitable for your web sites, in case you need a piece of advice whether you should obtain a specific upgrade and how to order it or when you have troubles setting up an e-mail account on your computer, you will be able to get in touch with us and we will supply you with the needed details straight away. The live chat is available even after our phone lines go off for the day, therefore when you have an account here, you can rest assured that you will always benefit from prompt help with any question or issue that pops up.