There are a handful of ways in which you can get in touch with the web hosting company whose services you’re using, but the one that you will always find irrespective of which company you opt for is a support ticket system. It is the least complicated method of communication for different reasons. If no support staff member is available at the moment and they are all engaged, a telephone call may not be replied to, but a ticket will always hit home. Also, you can copy/paste extensive pieces of info without worrying about typing mistakes, and if a given issue needs more time to be fixed or a number of replies must be exchanged, all the info will be in one location, so each party can always see the steps taken by the other one. The downside of using tickets to contact your hosting company is that they’re often separate from the web hosting platform, which implies that if you have to provide info or to follow guidelines, you will have to use at least 2 different interfaces and this number could grow in case you would like to manage a handful of domain names. Moreover, many web hosting companies reply to tickets after a few hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time while waiting around for a reply.
Integrated Ticketing System in Hosting
Our hosting plans come with an integrated ticketing system, which is part of our in-house built Hepsia Control Panel. In contrast to other similar tools, Hepsia allows you to manage everything associated with the hosting service itself in one and the same place – invoices, web files, emails, support tickets, etc., eliminating the necessity to log in and out of different systems. If you have any technical or pre-sales questions or any problems, you can send a ticket with several clicks of the mouse without having to log out of your hosting Control Panel. During the process, you can select a category and our system will present you with a number of informative articles, which will give you more information and which may help you fix any specific issue even before you actually submit a ticket. We guarantee a support ticket response time of no more than 1 hour, even in case it’s a weekend or an official holiday.
Integrated Ticketing System in Semi-dedicated Servers
The ticketing system that we are using is built into the Hepsia hosting Control Panel, which we’ve developed for our semi-dedicated plans, which goes to say that you won’t require one more support platform to touch base with our technical support staff – you can do it on the spot as soon as you stumble upon a predicament. Opening a new ticket takes a couple of mouse clicks and tracking down an older one is equally simple. With our smart search box, you can swiftly find any ticket that you’ve already sent. You can submit a ticket at any given time whatsoever as our technical support team representatives are at your disposal night and day and reply in less than an hour, although it rarely takes that much to get assistance. With the Hepsia Control Panel, you will have everything in one single place and you can just forget about the need to use 2 or more platforms to resolve a simple issue.