There are a handful of ways in which you can get in touch with the web hosting company whose services you’re using, but the one that you will always find irrespective of which company you opt for is a support ticket system. It is the least complicated method of communication for different reasons. If no support staff member is available at the moment and they are all engaged, a telephone call may not be replied to, but a ticket will always hit home. Also, you can copy/paste extensive pieces of info without worrying about typing mistakes, and if a given issue needs more time to be fixed or a number of replies must be exchanged, all the info will be in one location, so each party can always see the steps taken by the other one. The downside of using tickets to contact your hosting company is that they’re often separate from the web hosting platform, which implies that if you have to provide info or to follow guidelines, you will have to use at least 2 different interfaces and this number could grow in case you would like to manage a handful of domain names. Moreover, many web hosting companies reply to tickets after a few hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time while waiting around for a reply.