The access to the customer and tech support that a hosting company provides can tell you a lot for the services which they offer as well. In case you're allowed to use only email messages or tickets, you have almost certainly discovered a reseller and not the actual hosting provider. When this is the case, you may have to wait for a few days so as to get a problem resolved as the reseller may not be checking their communication on a regular basis or they may have to get hold of the true web hosting company for extra help. When the supplier can provide different options for communication with short response time which are available anytime, they're almost certainly the top provider, not only a reseller. Therefore you will enjoy timely assistance and quality support since they'll have immediate access to the servers where your account is. Whatever the trouble - technical or sales, it is generally better to be able to contact your web hosting company directly using your preferred way of communication.
24/7 Customer Support in Hosting
We acknowledge the significance of receiving assistance promptly, so our hosting
services come with 24/7 technical support and several ways of contact. If you don't have an account yet, you can easily give us a call or take advantage of our live chat and speak with a live representative, so that you can find out about our services or check if our servers meet the system requirements for your web sites. As a result, you'll never end up ordering a service that you can't use. In case you already have an account with us, you can also open a support ticket in the Hepsia hosting Control Panel in the event that the issue is strictly technical or it needs more analysis. In contrast to the vast majority of providers out there today, we respond to all of the tickets within an hour, so you won't have to wait for a whole day. Our support services are available round-the-clock, even during official holidays.
24/7 Customer Support in Semi-dedicated Servers
You can try our support services even before you obtain a semi-dedicated server
account from our company since we have phone and online chat support for pre-sales, billing and general queries. Our agents can help you select the most suitable package or provide you with details about our servers, in order to confirm whether the system requirements for your web sites are met. If you're an active customer, you can also get in touch with us via email or via our ticketing system, that is accessible via the Hepsia web hosting Control Panel. We warrant that every time you employ these 2 ways of contact, you'll get an answer within a maximum of one hour and that’s 24/7, which includes weekends and official holidays. In case you have used the hosting services of other suppliers, even large ones, you are able to compare the response time considering that it often takes an entire day for them to address a support ticket.
24/7 Customer Support in VPS Servers
In case you buy a VPS server
from us, you'll be able to use several different means of communication to get in touch with our Customer and Tech Support Departments. For pre-sales, billing and general matters, you'll find a couple of local phone numbers in the USA, the United Kingdom and Australia as well as a live chat service. When you're an active customer and you need assistance with a technical issue which requires longer time to investigate or resolve, you can open a ticket through your billing account or you will be able to send an email message and we will take care of the problem and send you a response within one hour. The response time is warranted 24/7, including holidays and weekends, yet for most problems it takes a maximum of 30 minutes to get support. Our support service covers your VPS and all of the pre-installed software it comes with, so in case you need help with third-party apps, you'll be able to check the additional Managed Services upgrade that we offer.
24/7 Customer Support in Dedicated Servers
When you aquire a dedicated server
from us, you are able to contact us anytime using several channels and the maximum time that you will need to wait for a response is approximately one hour, which means that you can forget about waiting an entire day. Our customer and technical support service is online 24/7 regardless of whether it's a weekend or a holiday and we will help you with anything relevant to the applications that are pre-installed on the server. To get in touch with us about a tech issue, you're able to open a ticket through the Help section of your billing Control Panel or you can send us an email. In case you have any kind of basic questions or you'd like to learn more about our services before you order, you can also employ our live chat or you can call one of the local telephone numbers that we have in different countries worldwide. When you need assistance with third-party software that you are unable to install or run properly, you are able to add the Managed Services upgrade to your current package and our system administrators will assist you.