Technical Support Channels
A Sixty–Minute Support Ticket Response Time Guarantee
We offer a sixty–minute response time warranty for every trouble ticket or e–mail that you submit to the tech support staff. We’ll rapidly respond to all the typical inquiries and forward right away the issue to our server administrators if any additional assistance is needed. If you order our Optional Admin Services package, we’ll complete any of the included server management tasks at a time that has been discussed with you beforehand.
A First–Class Customer Service
If you need assistance while using the Hosting Control Panel or with any of the applications that we have preinstalled on the dedicated hosting server on your behalf, you can reach our help desk support staff anytime via the ticketing system. Also, should you need help managing your server, you can make use of the Optional Admin Services package, that includes weekly Operating System updates, installation and problem troubleshooting procedures, server monitoring and restarting procedures, data backup hard disk space, etc.
An Intuitive Help Area
Every dedicated web hosting plan includes our free Hosting Control Panel, which sports an extensive knowledge base plus a group of instructional video tutorials. Whenever you need assistance working with the Hosting Control Panel, just hit the Videos or Help buttons situated in the top right corner.