A 99.9% Server Uptime
We have built our hosting system using stable hardware and significantly tweaked software. Our administrators have installed a modified version of SELinux on our machines in order to guarantee maximum safety and reliability. We’ve added a number of denial–of–service protection mechanisms along with highly effective firewall software to make sure our network is unassailable and secure.
All our hosting plans plans offer a 99.9% server uptime guarantee. And no matter which datacenter you select, the uptime guarantee stays unchanged.
A 99.9% Network Uptime
Aside from our cloud hosting platform, we’ve also set up our very own internal network in each one of our datacenters. Everything is based on top–class hardware elements furnished by Juniper. What’s more, on each router, we’ve put a firewall with an advanced algorithm with the intention to sieve all dubious requests.
Because of this, in each of our data centers – in our data center in the USA, in our data center in the United Kingdom, in our data center in Finland, in our data center in Eastern Europe as well as in our data center in Australia, you will take advantage of a 99.9% network uptime guarantee. And this uptime guarantee is valid with all web hosting plans in each datacenter.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting plans. If you are not delighted by our hosting services, or if you consider them inadequate, or if you decide that you must use a VPS hosting plans instead of a cloud hosting account – you will get a refund, no questions asked.
All domain name registrations are non–refundable, but you’ll keep complete control of your domains even when you close your hosting account with us.
24/7 Technical Support
If you have ever had to wait around for hours for an answer, you are aware of how annoying this can be, even more so when your website is at stake. This is why we offer a 24x7 support service with a 1–hour response time guarantee. Irrespective of what happens or what holiday it is – our support engineers will be available to you and they’ll get back to you within an hour. And the best thing is that their average response time is well under twenty minutes!